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On3 App

Updated

We will keep a running list of FAQs & known issues with fixes here. Please always start by double checking that you are using the latest app version. Below are some simple steps you can take to troubleshoot and fix any listed issues.

 

My Team not appearing in followed teams list:

 

Add the team to your followed teams: 

Example

  1. Open up the settings menu in the top right corner of the screen
  2. Tap Add teams
  3. Tap Add More in the top right corner
  4. Scroll to find your team, it will have the MY TEAM badge displayed next to it
  5. Tap the team, then tap I'm Done at the bottom

After completing these steps, you will be returned to the settings menu & the team will appear as a followed team.

 

 

Issues with notifications:

 

Enable notifications for a specific team: 

iOS Example

Android Example

  1. Open up the settings menu in the top right corner of the screen
  2. Select the team you want to receive notifications for from your followed teams list
  3. Turn on the Enable notifications toggle

If you have notifications disabled at the system level, a prompt to enable them will appear. System level notifications must be enabled to receive any notifications from the On3 app.

 

Enable notifications at the system level iOS:

Example

  1. Open the settings app on your device
  2. Tap Notifications on the first screen
  3. Select On3 from the list of apps
  4. Enable Allow Notifications
  5. After allowing notifications, you must also enable the specific types of notifications you wish to receive. 

 

Enable notifications at the system level Android:

Example

  1. Open the settings app on your device
  2. Tap Notifications on the first screen
  3. Select App settings
  4. Enable Allow Notifications
  5. To find the On3 app on the App notifications screen, you may need to select the dropdown and select All apps
  6. Find the On3 app in the list of apps, and enable the switch next to it
  7. After allowing notifications, you must also enable the specific types of notifications you wish to receive. Tap the On3 app next to the switch you've just enabled & you will be able to enable specific notification settings.

 


We appreciate your cooperation in troubleshooting these issues. If the suggested steps do not resolve the issue or if you require further assistance, please don't hesitate to reach out to our support team. We're here to ensure you have a seamless experience on our platform.

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