If you received a message with a failed payment notice, it means there was an issue processing your credit card. Please head to https://www.on3.com/my/settings/ and scroll down to the Subscription section of your account. Verify that your credit card number and expiration date are correct. If they are not correct, click the button that says "Update Card" and press save. There is also an option to "Add New Card" if your card number or credit card type has changed. If there is still an issue after submitting the new credit card information, please contact your bank.
To submit a support request CLICK HERE.