If you received a message with a failed payment notice, it means there was an issue processing your credit card. That can occur if a wrong CVC code or zip code was entered.
If you are trying to become a member for the first time, please return to https://www.on3.com/join/ and go through the payment process again. Make sure your credit card number, expiration date, CVC security code and billing zip code are all correct before submitting. If you still receive that error message, you might need to contact your bank to notify them that you are trying to make this purchase. They might not recognize the name on your statement. You can also submit a support request HERE and we can look further at the reason for the error message.
If you are a current member receiving this notice, please head to https://www.on3.com/my/settings/ and scroll down to the Subscription section of your account. Verify that your credit card number and expiration date are correct. If they are not correct, there is an option to "Add New Card." If there is still an issue after submitting the new credit card information, please contact your bank.
Once your card has been updated, please reply back to the email message so that we can finish processing your payment and keep your account active.
Please let us know if you have any questions. To submit a support request CLICK HERE.