If you've received a message with a failed payment notice, it means there was an issue processing your credit card. That can occur if a wrong CVC code or zip code was entered.
If you are trying to become a member for the first time, please return to https://www.on3.com/join/ and go through the payment process again. Make sure your credit card number, expiration date, CVC security code and billing zip code are all correct before submitting. If you still receive that error message, you might need to contact your bank to notify them that you are trying to make this purchase as they might not recognize the name on your statement.
If you are a current member receiving this notice, please head to your settings page and select the "Payment methods" tab. Verify that your credit card number and expiration date are correct. If they are not correct, there is an option to "Add payment method." If there is still an issue after submitting the new credit card information, please contact your bank to verify the charge.