If you're encountering a blank login screen when trying to access our site, don't worry, we're here to help you resolve this issue. A blank login screen typically occurs when the sign-in module fails to load or is obstructed. Below are some simple steps you can take to troubleshoot and fix this problem.
Steps to Troubleshoot:
Refresh Your Browser: Begin by refreshing your browser. You can do this by clicking here or using the refresh button on your browser toolbar.
Clear Browser Cache: Sometimes, clearing your browser's cache can resolve display issues. Follow the instructions provided by your browser to clear the cache or you can reference this article here. How to clear cache on your device
Whitelisting On3.com:
If you're using an ad blocker or VPN, it's possible that they are preventing the login screen from displaying correctly. We recommend whitelisting on3.com to ensure smooth login experiences. Here's how you can do it: How to whitelist On3 in popular ad blockers
Browser Extensions:
Certain browser extensions, such as Bitdefender, Bitlocker, or similar tools, may interfere with the login process and result in a blank screen. Here's what you can do:
Try whitelisting our site on these extensions. Alternatively, disabling and then re-enabling the extensions could also help resolve the issue.
We appreciate your cooperation in troubleshooting this matter. If the suggested steps do not resolve the issue or if you require further assistance, please don't hesitate to reach out to our support team. We're here to ensure you have a seamless experience on our platform.