If you've been charged twice for your subscription, don't worry, we're here to assist you promptly and efficiently. Please contact Customer Service here anytime you have a question about your billing. We can take care of any duplicate charge quickly and easily for you.
When contacting us, please include the following information:
Your email address
Your username
The last 4 digits of the credit card on file
A screenshot of the confirmation email if received one
Why Was I Charged Twice?
There could be several reasons for double-billing, including
Multiple Subscriptions: You may have inadvertently signed up for multiple subscriptions.
Duplicate Accounts: You might have multiple accounts with different email addresses.
How Can I Avoid Billing Issues?
To prevent any billing issues in the future, here are a few proactive steps you can take
Avoid Creating Multiple Accounts: If you encounter issues logging in or updating your payment information, please reach out to us for assistance instead of creating another account.
Update Your Email Address Through Customer Service: If you need to update your email address, please contact us to make the change. This ensures that we can reach you if we identify a duplicate account or charge.
By providing us with the necessary information and reaching out to Customer Service, we can swiftly resolve any duplicate charge concerns without the hassle of filing a dispute with your credit card company, which can take several months to resolve.